VADition have invested heavily in both training and building their engineering team. This enables them to bring a high level of service value to their partners in the channel by providing powerful and comprehensive pre and post sales support.
Pre Sales
Engineering Services – test & staging
Pre Sales Engineering and Bid Preparation
Proof of concept and field trials
Site Surveys
Virtual ‘CTO’ service
Full Product Introduction Service
Post Sales
Post sales support
Call centre
o 24/7
o Call logging and escalation
2nd Line Technical Support
3rd Line Support Co-ordination & Software update services
