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Services > 24SEVEN365 - Customer Support
VADition Support Services focus on a combination of both prevention and correction in order to ensure the highest levels of operational availability. VADition’s Maintenance Service is categorised into five main services:
- Technical Support
- Network & Security Maintenance
- Software Support
- Hardware Support
- Preventive Maintenance Service
Click here for our Complete Care Overview
VADition’s support strategy aims to provide a quick and effective response in case of any hardware or software malfunctions, as well as the provisioning of professional solutions based on the knowledge of distributed competence centres, globally from our Vendor partners.
VADition runs a dedicated 24X7 customer support service including:-
- Call handling
- Help desk
- Technical Support
- Service Web Portal – Fault reporting and information sharing WIKI
- Intuition – Training Centre and Services
- Professional Services Consultants
This capability delivers up to level 2 support across the portfolio with various options for call handling and fault reporting. And with an emphasis on developing a service which recognises the power of collaboration, VADition has developed a WIKI that allows customers and colleagues to share their experience and add to the knowledge base thereby making the resolution time less onerous yet more rewarding.
